Personal Data Request Policy

Overview

At Nortrival, we respect your privacy and are committed to protecting your personal data. You have the right to access, update, or request deletion of your personal information at any time, in accordance with applicable data protection laws.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access the personal data we hold about you

  • The right to request correction of inaccurate or incomplete data

  • The right to request deletion of your personal data

  • The right to restrict or object to data processing

  • The right to request a copy of your personal data

How to Submit a Request

To make a personal data request, please contact our support team with the following information:

  • Full name used on your order

  • Email address associated with your account

  • Description of your request (access, correction, deletion, etc.)

  • Any supporting details to help us verify your identity

We may need to verify your identity before processing your request to ensure your data is protected.

Response Time

We aim to respond to all personal data requests within one to five business days. In some cases, depending on request complexity, additional time may be required.

Data Deletion Requests

If you request deletion of your personal data, please note:

  • Some information may be retained if required for legal, tax, or security purposes

  • Transaction records may be kept for compliance obligations

  • Deleted data cannot be recovered once permanently removed

Contact Information

Address: HC 01 Box 4222, Rincon, PR 00677, United States

Email: client@nortrival.com

Phone: +1 (239) 265- 6151

Customer Service Hours: Mon–Fri, 10:00 AM–7:00 PM (Atlantic Time, AT)